We make a point of providing you with all the details regarding the journey description and activity level. On the other hand, an active commitment is expected from every member of the group, in order to ensure a smooth and successful journey.
By registering for one of our travel, the customer bindingly accepts the General Terms and Conditions of Sale. Each customer must complete a registration form. The booking is definitively recorded when the customer has settled the payment of a deposit of 30 % of the total travel price (subject to availability at the time of registration). In case of short term bookings – within 30 days prior to the travel departure – the full travel price is due immediately. Payments can be settled via bank transfer (SWIFT code/IBAN number) or online, directly from our website (soon available). You will receive an email with a booking confirmation as quickly as possible.
Once your booking is registered, we send you an email with the invoice. Full payment is required at least 30 days before your arrival. If the customer does not settle the payment of the travel price within the period agreed upon, Altai Cuba reserves the right to cancel the booking free of charge.
If for any reason, you decide to withdraw from a journey, the amount already paid will be refunded subject to the following exceptions:
Cancellation up to 30 days prior to the agreed beginning of the journey: No cancellation fees. Unless you have given a written agreement to pay for additional tailor-made services (hotel, internal flights, activities…). In that case, you shall be charged the corresponding amount.
Cancellation between the 30th and 21st day prior to the agreed beginning of the journey: You will be charged 30 % of the travel price, in addition with every non-refundable expense for additional services booked on request (internal flights, site entrance tickets, activities…).
Cancellation less than 20 days to the agreed beginning of the journey: You will be charged 70 % of the travel price, in addition with every non-refundable expense for additional services booked on request (internal flights, site entrance tickets, activities…).
Any cancellation shall be notified in writing (email, letter or fax). Notice of cancellation will be effective upon receipt by us of your written communication. All the cancellation conditions will be specified on your booking confirmation.
If it comes apparent at an earlier point in time that the minimum number of participants cannot be reached for a travel, Altai Cuba is to exercise his right of withdrawal immediately. In such a situation, you will be informed of the cancellation of your travel no later than 21 days prior to the agreed beginning of the journey. Altaï Cuba can also cancel a travel in case of circumstances amounting to "force majeure": volcanic eruption, civil disturbances, strikes, weather and climate conditions, travellers’ security… In such cases, you are immediately refunded any payments on the travel price; however, you shall not be entitled to any compensation.
Personal travel insurance
We recommend that you take out personal insurance for your travel with Altai Cuba, as soon as your booking is confirmed. We kindly request you to send us the information related to your insurance contract (name of the company, name of the contract, insurance policy number, telephone number) and to bring it along with you during the journey.
Changes to travel contract
If a change to travel contract is made at the customer’s request, any fee that might arise from this change shall be paid by the customer. In any cases, every request for changes shall be notified in writing. In case of external events that could not be foreseen, Altai Cuba might change some aspects of the travel contract. We will endeavour to advise you of any changes as quickly as possible.
Prices and price revision
All group travel prices on our website have been calculated for the indicated number of participants for each trip. The price list is confirmed after the booking. If the number of participants is lower than expected, an additional payment charge might be applied. For each travel and program, we mention the price per person – valid for the minimum number of participants – and we provide you with detailed explanations about the services included or not. Any change in the exchange rates or in the price of travel services in particular regarding the cost of the fuel, might entail price revision.
Administrative and health requirements
Altai Cuba is no substitute for the individual responsibility of each participant. It is the responsibility of the customer to comply with the country regulation and formalities concerning health, customs and police at any moment during the journey. Under no circumstances should Altai Indonesia liability prevail over the individual responsibility of the customer, who must ensure to obtain any necessary travel documents before departure (passport, visa, health requirements…). The practical information contained in the technical sheet we provide you are indicative and given for reference. Before departure, you should check with the authorities concerned (Embassy or Consulate) for the exact requirements for your chosen tour and date of travel. If you fail to do so, Altai Cuba shall not be liable for any cost, loss or damage which you suffer.
Limitation of liability
We shall not be held responsible for the following situations: if a participant is unable to present the required documents in time; in case of documents invalidity or loss; in case of unforeseeable and unavoidable circumstances due to strikes, social events, weather conditions etc. If a participant fails to join a tour, joins it after departure, or leaves it prior to its completion, no refund will be made. Information provided in our technical sheets are given indicatively and we reserve the right to modify them at any time.
Acceptance of risks
Each participant acknowledges that the nature of the trip is adventurous and that participation involves a degree of personal risk, in particular because of the relative isolation from major medical centers. Our customers acknowledge that their decision to travel is made in light of consideration of this information and commit themselves not to hold Altai Cuba, our guides or the different providers responsible for any incident that may occur. While we endeavor to operate all trips as described, if the circumstances so require - in particular when it is about protecting travellers security, for climatic reasons or unexpected events - Altai Cuba reserve the right to bring changes to the trip, directly or through the group leader. These changes could regard transportation, accommodation, itinerary, date and time of departure; without participants being able to claim any compensation. Each participant must comply with the prudential regulations and follow the group leader guidelines. Altai Cuba shall not be held responsible for incidents caused by the recklessness of an individual. If a member is considered a potential danger for the security of the group or the well-being of the participants, Altai Cuba reserves the right to expel the person from the group without any compensation. Underage participants remain permanently under the responsibility of the holder of the parental authority or the representative designated for the duration of the travel.
Luggages remain permanently under the responsibility of the costumers. Don’t ask the group leader to watch over them, it will be physically impossible for him. The maximum authorized weight allowed for luggage differs according to airlines. Make sure to check directly with the airline the luggage policy. During the transportation, the airline is the only responsible for your luggage. In case of loss, delay or damage of your luggage, you shall rely on the airline to undertake the necessary steps. Your luggage is often carried by rudimentary means (van, 4x4 roof racks). In case of damage, Altai Cuba shall not consider any complaint.
In case of assignment of the contract by the customer to an assignee, modification and cancellation conditions apply.